Shipping & Returns

Personalised orders require production and quality review before dispatch. The confirmed timeline is shared after the order request is reviewed.

Shipping

Complimentary standard shipping is offered on qualifying orders. Tracking details are shared after dispatch.

Damage or error

Report transit damage or an engraving error within 48 hours of delivery with clear photographs and the order reference.

Personalised returns

Because personalised items cannot be resold, change-of-mind returns are not accepted after engraving begins.